General Conditions SANDRAIDERS
For the purposes of these General Conditions, the program is the information document to which they are incorporated.
The program is the description of the combined trip contained in the program that constitutes the object of the combined trip contract.
The information about the program contained in the program is binding in general, although the content of the stages as well as part of the route may change due to changes outside the organization of the trip (eg: paved tracks, climatic changes, etc. .).
1. Legal regulation applicable to the package travel contract and acceptance of the General Conditions.
These General Conditions are subject to the provisions of the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary Laws (Royal Legislative Decree 1/2007, of November 16; BOE 11-30-2007), Law 7/1998, of April 13, on General Contracting Conditions (04-14-98) and other current provisions.
These General Conditions are incorporated into the web and the fact of paying the advance of € 400 implies the acceptance of them.
The organization of this combined trip has been carried out by SOLORAID S.L. with GCMD – 00128 located at 44 TROBADINERS street in IGUALADA, owner of the trade names SANDRAIDERS, SOLORAIDS, EBIKERIDER and VIUVIATGES.
3.1. The price of the combined trip includes
- The round trip transportation of the motorcycles, from the determined points of each country that are specified in the program.
- Accommodation and meals according to specific program (web).
- The rates or taxes of hotel establishments and indirect taxes – Value Added Tax (I.V.A.) – when applicable.
- The technical assistance specified in the program.
- All other services and accessories that are specifically specified in the program or expressly stated in the package travel contract.
3.2. Prices’ check
The price of the combined trip has been calculated based on the transport rates, fuel cost, infrastructure cost, accommodation and ground services at destination, rates and taxes applicable on the date of preparation of the 2023 program.
3.3. Special offers
When the combined trip is contracted as a result of special or equivalent offers, at a price different from that expressed in the program, the services included in the price are only those that are specified in detail in the offer, even when said offer refers to any of the programs described in this brochure, provided that such referral is made for the sole purpose of general information about the destination.
4.1. The price of the combined trip does not include
Airplane tickets or transportation to the hotel where the trip begins, visas, ticket issuance fees and charges, airport taxes and / or entry and exit fees, vaccination certificates, “extras” such as coffees, wines, spirits, mineral waters , special food regimes – not even in the case of full or half board, unless otherwise expressly agreed in the contract -, laundry and ironing, optional hotel services, and, in general, any other service that does not It is expressly included in the section “The price of the package trip includes” or is not specifically detailed in the program / offer, in the contract or in the documentation that is delivered to the consumer when signing it.
Tips are not included in the price of the combined trip.
4.2. Way to pay. Registrations and refunds
In the act of registration, the Agency will require a minimum advance of € 400, issuing the corresponding receipt. The remaining amount must be paid before the date specified in the program.
If the total price of the trip is not paid under the conditions indicated, it will be understood that the consumer desists from the requested trip, the conditions set forth in the following section being applicable. All reimbursements that are coming for any concept, will always be formalized by mail, no refund will be made for services not used voluntarily by the consumer.
5. Consumer withdrawal. Assignments and Cancellations of the trip for not reaching the number of people registered the minimum foreseen.
At any time, the user or consumer can withdraw from the requested or contracted services, losing the € 400 payment for registration (advance) and if the cancellation notification is after the day specified in the program they will lose the entire price of the trip .
5.1. Cancellation of the trip due to COVID-19 causes
In case of cancellation of the trip due to COVID-19, either due to the closure of borders in countries of origin, both of the participant and the organizer, or of the country of destination of the trip, the amount of the advance registration (€ 400) or the full amount for registration will be saved and transferred to the next edition of the trip.
In case the client requests a partial or full refund of the amount (€ 400), said amount will be returned once the next trip is finished (30 days after the trip has ended).
6. Prescription of actions
Notwithstanding the provisions of the preceding paragraph, the statute of limitations for the rights recognized in Law 21/1995 of July 6, Regulating Combined Travel (BOE 7-7-95) will be two years, as established in article 13 of said Law.
The Organizing Travel Agency that sells the combined trip will respond to the consumer, depending on the obligations that correspond to them by their respective field of management of the combined trip, for the correct fulfillment of the obligations derived from the contract, regardless of whether they must execute them. themselves or other service providers, and without prejudice to the right of the Organizers to act against said service providers. The Organizer declares that it assumes the functions of organization and execution of the trip.
The Organizers and Retailers of package holidays will be liable for the damages suffered by the consumer as a result of the non-execution or poor execution of the contract. Said responsibility will cease when any of the following circumstances occurs:
- That the defects observed in the execution of the contract are attributable to the consumer.
- That said defects are attributable to a third party unrelated to the provision of the services provided for in the contract and are unpredictable or insurmountable.
- That the aforementioned defects are due to reasons of force majeure, understood as those circumstances beyond the control of the person invoking them, abnormal and unforeseeable whose consequences could not have been avoided, despite having acted with due diligence.
- That the defects are due to an event that the Organizer, despite having put all the necessary diligence, could not foresee or overcome.
However, in cases of exclusion of responsibility for taking any of the circumstances described in numbers 2, 3 and 4 the organizer party to the package will be required to provide the necessary assistance to the consumer who is in difficulty.
7.2. Limits for compensation of damage
Regarding the limit of compensation for damages resulting from non-compliance or poor performance of the services included in the package trip, the provisions of the International Agreements on the matter will be followed.
8. Passports, visas and documentation
All users, without exception, must carry their corresponding personal and family documentation, be it their passport or D.N.I. according to the laws of the country or countries that are visited. It will be on their behalf when the trips require it to obtain visas, passports, vaccination certificates, etc. If the granting of visas is rejected by any Authority, for particular reasons of the user, or their entry into the country is denied due to lack of requirements that are required, or by default in the required documentation, or because they are not a bearer of the same , the Organizing Agency declines all responsibility for events of this nature, being on behalf of the consumer any expense that originates, applying in these circumstances the conditions and standards established for the cases of voluntary withdrawal of services.
All users, especially those with a nationality other than Spanish, are also reminded that they must ensure before starting the trip that they have complied with all applicable visa regulations and requirements in order to be able to enter without problems. all countries to be visited.
9. Information that the Agency must provide to the consumer
The consumer is informed that at the time of the formalization of the contract, they must receive from the Agency the pertinent information about the specific documentation necessary for the trip, as well as the communication about the optional subscription of an insurance (this included) that covers the cancellation fees and / or assistance insurance covering repatriation costs in the event of accident, illness or death; and information on the probable risks implicit in the destination of the contracted trip, in compliance with the General Law for the Defense of Consumers and Users.
The validity of the program will be 1 year. Edition date July 2022.